Why does data matter? Because data is everything. Data is how you measure. Data is how you decide. Data is how you teach. Data is how you improve customer experiences. In the third video in our series, we explore the true importance of data to your contact center and your business as a whole.
When Envision started nearly 20 years ago, Envision was the first to put CTI, computer/telephony integration into a call quality product. Having the best technology at the time wasn’t enough though. We needed to ensure we gave them the tools to not only identify problems, but to make their agents better.
Click2Coach was initially created on the premise to make agents more effective. And that was revolutionary. Now, we are setting out to revolutionize the market again with Click2Coach Cloud. In our second video, I explain some of the history of Envision and the path we’ve taken to deliver the first cloud-based contact center solution with all of the features and functionality enterprise users expect at a price that enables SMBs to utilize the solution.
They say a picture is worth 1,000 words. I’d like to think that these pictures will be worth more than that to you. As the contact center industry has continued to evolve, so has the ways we educate each other and share stories, tips and best practices. That’s why I’m excited to debut a new feature here on the blog: The Envision Video Series.
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