How Windows Server 2003 End-of-Life May Affect Your Contact Center

Posted by Rebecca MacLeod

3/26/15 10:51 AM

Windows-Server-EOLMicrosoft recently announced that after July 14, 2015 they will no longer issue support or security updates for any version of Windows Server 2003. If you are still running Windows Server 2003 in your datacenter, you need to take steps now to plan and execute a migration strategy to protect your infrastructure.

For contact centers, this change means that the Windows 2003 servers responsible for the recording and storing of customer communication will longer be supported by Microsoft.  This could lead to recording and retrieval failure of customer communication.  

Now is the time to consider your migration plans. Envision is here to help! Our customers are entitled to an upgrade of Envision software if they are on a current enhanced maintenance contract. If you aren’t on Envision software but will still be affected, now could be the perfect time to consider migrating to a new more robust solution. Envision’s Click2Coach workforce optimization solution can help take your organization into the future with feature-rich functionality that is cost-effective, secure, flexible and scalable. 

Contact us to schedule your complimentary consultation with one of Envision’s contact center experts today.

Topics: Contact Center Technology

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