CRM and Contact Center Software Integration: The Ultimate Customer Service Tool

Posted by John Rake
8/10/15 6:30 AM

Chances are your sales department uses customer relationship management (CRM) software to manage critical customer data and to streamline business processes. Now think of what CRM can do for your contact center agents when integrated with your existing contact center software. The possibilities are endless.

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How the Cloud is Leveling the Playing Field for Small Business

Posted by Rodney Kuhn
2/5/15 9:14 AM

No More Underdogs!

There’s no arguing that cloud computing has revolutionized the way businesses run their operations. From ensuring that remote workers stay in constant contact, to allowing organizations to deploy new applications in seconds, cloud computing has certainly made an impact on the business world. 

As if being one of the biggest technology disruptors wasn’t revolutionary enough—cloud computing is also helping level the playing field for small businesses, enabling them to successfully compete with large enterprises with bigger IT budgets, more staff and better resources.

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Webinar: 6 Ways to Enhance Customer Satisfaction in 2015

Posted by Rebecca MacLeod
2/4/15 3:32 PM

By 2020, customer experience will overtake price and product as the key brand differentiator with approximately 80% of executives expecting contact centers to play a key role in defining it.

But, while the majority of companies say they deliver "superior" customer service, only 8% of customers agree. So, where is the disconnect, and how can contact centers bridge the gap?

Join us for this webinar where we'll uncover the key challenges preventing contact centers from meeting customer satisfaction expectations and 6 ways to address them including:

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Why Cloud Computing is the Biggest Technology Disrupter to Hit the Contact Center Industry

Posted by Rodney Kuhn
1/22/15 10:55 AM

Cloud computing has come a long way since 1961 when the concept was first introduced. It’s gone from being an overused buzzword—that tech startups prattled about to help sell services—to one of the biggest technology disrupters. In fact, one could argue that we’re currently living in the “era of cloud computing,” judging by its widespread adoption.

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The Top Three Benefits of a Cloud Contact Center Solution

Posted by Rebecca MacLeod
1/16/15 11:01 AM

The cloud continues to make a major impact on businesses, providing them new ways to communicate, store data and share information. Contact centers, in particular, stand to benefit greatly from moving their operations to the cloud

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Contact Centers Continue to Look to the Cloud

Posted by Linda Caudle
7/18/14 9:36 AM

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Real Time Change from Real-Time Data

Posted by Ron Strandin
7/1/14 9:12 AM

Why does data matter? Because data is everything. Data is how you measure. Data is how you decide. Data is how you teach. Data is how you improve customer experiences. In the third video in our series, we explore the true importance of data to your contact center and your business as a whole.

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Cloud-Based Contact Centers: Driving Customer Satisfaction and ROI

Posted by Linda Caudle
10/14/13 10:27 AM

In today’s economy, businesses are being forced to do more with less. For contact centers this means finding new ways to address increasing customer demands without burning a hole through the wallet, which is often easier said than done. As a result, more and more contact centers are turning to the cloud.

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