Contact Center Agents Have Spoken: They Want Better Technology

Posted by Rodney Kuhn
6/5/15 12:04 PM

Read More

Is Workforce Attrition Eating Away at Your Profitability?

Posted by Rodney Kuhn
4/22/15 9:41 AM

Workforce attrition can have significant financial effects on a company. After all, when a business experiences a decline in its workforce and doesn’t replace lost staff, productivity can dramatically decrease, which can cause a company’s bottom line to suffer. In fact, aggregated research from Barracuda found that just five hours of unproductive work a week can cost a company $6,357 per employee per year.

Read More

Finely Tune Your Small Business with Workforce Management

Posted by Linda Caudle
7/9/14 9:30 AM

Unfortunately for SMBs, customers don’t care that you have more limited resources than a large enterprise; they still expect top-of-the-line service from every company they patronize. In fact, according to a recent Zendesk survey, 55 percent of consumers said they switched to a different company after a single negative customer service experience.

Read More

Break the Chains That Hold Your Workforce Optimization Strategy Back

Posted by Linda Caudle
4/8/14 4:03 PM

Workforce optimization has gained a reputation for being a complicated, time consuming and expensive process. But now, things have changed and contact center managers have the ability to rewrite the rules and turn the contact center into a revenue-driving force.

Read More

Workforce Optimization: Helping Improve Employee Productivity

Posted by Linda Caudle
9/26/13 10:36 AM

Read More

The Changing Role of the Multi-Channel Contact Center

Posted by Linda Caudle
9/24/13 9:37 AM

The role of the contact center has certainly changed over the years. While in the past, the contact center was used primarily to monitor call quality, today’s contact center is more strategic than ever before, collecting and analyzing valuable customer data to make better, more informed business decisions from the top-level down.

Read More

Subscribe to Envision's Blog

Follow Envision

   

Recent Posts

Subscribe by RSS

Inbound Envision Feed